sotspk Frequently
Asked Questions

sotspk requires a valid Pakistani CNIC (Computerised National Identity Card) as the primary KYC document. You may also be asked to provide a recent utility bill or bank statement as proof of address. KYC verification is mandatory before any withdrawal can be processed. Documents can be uploaded directly through your account dashboard. The verification process typically takes 24 to 48 hours.

On the sotspk Login page, click the 'Forgot Password' link below the login form. Enter the mobile number or email address registered to your account. You will receive a one-time reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact our 24/7 support team for assistance.

No. sotspk strictly enforces a one-account-per-player policy. Duplicate accounts are identified during our KYC process and are subject to immediate closure. Any balances or bonuses in duplicate accounts may be forfeited. If you have accidentally created more than one account, please contact support immediately to resolve the situation before it affects your standing on the platform.

To permanently close your sotspk account, contact our support team via email at support@sotspk.net or through live chat. Withdrawal of any remaining balance must be completed before closure. If you are closing your account for responsible gaming reasons, we recommend activating self-exclusion instead, as it comes with additional protections. Permanent account closure is irreversible once processed.

Yes, EasyPaisa is fully supported on sotspk. Select EasyPaisa in the Deposit section of your account, enter your desired PKR amount, and authorise the payment through your EasyPaisa mobile account. The minimum deposit is Rs. 500. Deposits via EasyPaisa are typically credited instantly. Both Over-the-Counter (OTC) and mobile wallet transactions are supported depending on availability in your region.

sotspk accepts deposits via major Pakistani banks including HBL, UBL, Meezan Bank, and Raast instant bank transfers. You can make deposits through online banking portals or in-branch transfers. Bank transfer deposits may take 1 to 3 business hours to reflect in your account, depending on the bank. Always use the exact reference number provided during the deposit process to ensure timely crediting.

sotspk processes withdrawal requests within 24 hours of approval. JazzCash and EasyPaisa withdrawals are typically the fastest, often completing within a few hours once approved. Bank transfer withdrawals to HBL, UBL, or Meezan Bank may take 1 to 3 business days depending on the receiving bank. All withdrawals require completed KYC verification. Withdrawals cannot be processed to a different account than the one used for deposits.

The minimum withdrawal amount on sotspk is Rs. 1,000. This applies to all withdrawal methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum withdrawal limit for verified accounts, though large withdrawals above a certain threshold may require additional verification as part of our compliance obligations under our international gaming licence.

sotspk does not charge any platform fees on deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa) may apply their own transaction charges, which are outside our control. We recommend checking your payment provider's fee schedule before initiating a transaction. Raast transfers are generally free from both ends and are a cost-effective option for Pakistani players.

Yes, cricket is one of the most prominent betting categories on sotspk, and PSL (Pakistan Super League) matches are featured prominently during the season. You can bet on match outcomes, top run-scorer, total runs, over-by-over markets, and more. Live in-play betting is also available for selected PSL matches, allowing you to place bets as the action unfolds. Visit the Cricket section for current odds and markets.

Yes. All games on sotspk use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing agencies and operate under international gaming licence requirements . The RTP (Return to Player) percentage for each slot game is available in the game information section. sotspk does not manipulate game outcomes in any way.

Absolutely. sotspk is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open sotspk.net in your mobile browser and log in. The full game library, including cricket betting, slots, and live casino, is accessible on mobile. The mobile interface is responsive and designed for smooth performance on Pakistani mobile networks including Zong, Telenor, Jazz, and Ufone.

The RTP (Return to Player) on sotspk slot games varies by title, but most games in our library have an RTP between 94% and 97%. RTP indicates the theoretical percentage of wagered money a slot pays back over a long period of play. Higher RTP games give players better long-term value. You can find the RTP for each specific game in its information or paytable section before you start playing.

Wagering requirements specify how many times you must wager a bonus amount before you can withdraw winnings generated from it. For example, a 20x wagering requirement on a Rs. 1,000 bonus means you must place Rs. 20,000 in bets before the bonus converts to withdrawable cash. On sotspk, wagering requirements and eligible games are clearly stated in each bonus's terms. We recommend reading them carefully before opting in.

Yes, sotspk rewards regular players through a loyalty programme that recognises consistent play across cricket betting, slots, and casino games. Players accumulate points with every qualifying wager, which can be exchanged for bonus credits or other rewards. Higher tiers of the loyalty programme unlock improved benefits including faster withdrawals, personalised offers, and dedicated account management. Log in to your account to view your current loyalty status.

Whether a bonus can be used on cricket betting at sotspk depends on the specific promotion. Some bonuses are exclusively for slots or casino games, while others are valid across all product categories including sports betting. Always check the individual bonus terms before placing bets. Using bonus funds on ineligible game types can result in the bonus being voided. The Promotions section clearly indicates which games each bonus applies to.

The minimum age to register and play on sotspk is 21 years. This is strictly enforced through our KYC verification process, which requires a valid Pakistani CNIC. Any account found to belong to a person under 21 will be immediately suspended and any funds held will be handled in accordance with our terms and conditions. sotspk is committed to preventing underage access to online gaming in all circumstances.

You can activate self-exclusion directly from the Responsible Gaming section in your sotspk account settings. Choose a period of 6 months, 1 year, 5 years, or permanent exclusion. Once activated, your account is immediately suspended and cannot be used for deposits or gameplay during the exclusion period. Self-exclusion periods cannot be shortened or reversed. You can also request self-exclusion by contacting our support team at support@sotspk.net.

sotspk provides a comprehensive set of responsible gaming tools including deposit limits (daily, weekly, monthly), session time limits, reality check reminders, cool-off periods (24 hours to 30 days), and full self-exclusion. All tools are accessible from the Responsible Gaming section in your account settings and take effect immediately upon activation. Protective limits cannot be relaxed instantly — any increase request is subject to a mandatory cooling-off period.

sotspk customer support is available 24 hours a day, 7 days a week. You can reach us via live chat through your account dashboard for the fastest response, or by email at support@sotspk.net for non-urgent queries. Our team is trained to assist with account issues, deposits, withdrawals, game queries, bonus questions, and responsible gaming concerns. We aim to respond to all email queries within 4 hours.