sotspk Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by sotspk in connection with the operation of its online gaming and sports betting platform at sotspk.net. It applies to all registered players, prospective players who browse the platform without registering, and any individuals who contact sotspk through its support channels.

sotspk is committed to handling all personal data responsibly and transparently. This policy has been prepared to clearly explain our data practices so that every player — whether based in Karachi, Lahore, Faisalabad, Islamabad, or elsewhere across Pakistan — can make fully informed decisions about their engagement with the platform.

By registering an account on sotspk or continuing to use the platform after this policy has been published or updated, you acknowledge that you have read and understood the data practices described herein. If you do not accept the terms of this Privacy Policy, you must not use the sotspk platform.

sotspk collects different categories of personal data depending on the nature of your interaction with the platform. The principal categories of data we collect are described below.

Where sotspk is required to collect certain personal data by law or under the terms of its gaming licence — for example, identity and financial data for KYC and AML purposes — failure to provide that data may result in sotspk being unable to open or maintain your account.

sotspk collects personal data through several channels, all of which are under the direct operational control of the platform:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated collection: Technical and behavioural data collected automatically as you use the sotspk platform, including IP addresses, device identifiers, session timestamps, and game interaction logs.
• Payment processors: Transaction reference data received from approved Pakistani payment providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast when you initiate deposits or withdrawals.
• Identity verification partners: Where sotspk uses third-party KYC service providers to verify identity documents, those providers may return verification results and associated metadata to sotspk.
• Cookies and tracking technologies: Data collected via first-party cookies and similar technologies as described in Section 7 of this policy.

sotspk does not purchase personal data from data brokers or any other third-party commercial data sources.

sotspk uses collected personal data for the following defined purposes only. Data is never used for purposes beyond those listed here without prior notice to the player and, where required, explicit consent.

• Account management: Creating, maintaining, and securing your sotspk player account, including password recovery and account access controls.
• Identity and age verification: Verifying that you are who you claim to be and that you meet the minimum age requirement of 21 years before granting access to real-money gaming features.
• Payment processing: Facilitating PKR deposits and withdrawals via your chosen payment method, and maintaining accurate transaction records.
• Gaming operations: Delivering the games, betting markets, and platform features you access on sotspk, and maintaining game and bet history for dispute resolution purposes.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the sotspk Terms and Conditions.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and to administer player-initiated responsible gaming tools such as deposit limits and self-exclusion.
• Legal and regulatory compliance: Meeting obligations under sotspk's international gaming licence, including record-keeping, reporting, and cooperation with competent regulatory authorities.
• Customer support: Responding to queries, complaints, and account-related requests submitted through sotspk's support channels.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Players may withdraw this consent at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the sotspk platform experience, identify technical issues, and develop new features.

sotspk processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the sotspk Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, AML record-keeping, and regulatory reporting obligations under sotspk's gaming licence.
• Legitimate interests: Processing carried out for the legitimate business interests of sotspk where those interests are not overridden by your data protection rights, including fraud prevention, platform security, and aggregated analytics.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and for the use of non-essential cookies. You may withdraw consent at any time without penalty.

sotspk does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with the following categories of recipients only where strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive only the transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy frameworks and applicable Pakistani financial regulations.
• KYC and identity verification providers: Trusted third-party services used to verify your identity documents and age as required by sotspk's licensing obligations. These providers process only the data required for verification and are bound by confidentiality agreements.
• Game content providers: Third-party game studios and live casino operators whose content is hosted on the sotspk platform may receive anonymised session and game-play data necessary for game delivery and technical support.
• Fraud prevention and security services: Specialised providers that assist sotspk in detecting and preventing fraudulent transactions, multi-accounting, and collusion may process technical data such as IP addresses and device fingerprints.
• Regulatory and law enforcement authorities: sotspk will disclose personal data to competent regulatory bodies, licensing authorities, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive.
• Professional advisors: Legal counsel, auditors, and compliance consultants may access relevant data under strict confidentiality obligations in connection with their professional advisory roles.

All third-party data processors engaged by sotspk are subject to binding data processing agreements that require them to handle your data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

sotspk uses cookies and similar tracking technologies on its website to ensure platform functionality, maintain session security, and — where you have given consent — to analyse usage patterns and deliver relevant communications.

• Strictly necessary cookies: These cookies are essential for the sotspk platform to function correctly. They manage your login session, maintain your account state during gameplay, and provide basic security functions. These cookies cannot be disabled without preventing core platform functionality.
• Functional cookies: These cookies remember your preferences, such as language settings, responsible gaming configurations, and display options. They improve your overall experience but are not essential to platform operation.
• Analytics cookies: With your consent, sotspk uses first-party analytics tools to collect aggregated, anonymised data about how players use the platform. This data helps us identify technical issues and improve the overall experience. No individual player is identified in analytics reports.
• Marketing cookies: With your consent, sotspk may use cookies to track which promotional content you have been shown, to avoid sending you duplicate offers, and to assess the general effectiveness of promotional campaigns.

You can manage your cookie preferences through the cookie settings accessible from the sotspk website. Please note that disabling strictly necessary cookies will impair your ability to use the platform. Withdrawing consent for optional cookies does not affect your access to gaming features.

sotspk retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation.

• Active account data: Retained for the full duration of your registered account with sotspk, plus any mandatory post-closure retention period required by applicable regulations.
• KYC and identity verification records: Retained for a minimum of five years following account closure, in accordance with anti-money laundering regulatory requirements applicable to licensed gaming operators.
• Financial transaction records: Retained for a minimum of five years following the date of the transaction, in line with financial record-keeping obligations under sotspk's gaming licence.
• Game and bet history: Retained for a minimum of three years following account closure for dispute resolution and regulatory audit purposes.
• Support and correspondence records: Retained for a minimum of three years following the resolution of the relevant query or complaint.
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus a reasonable period thereafter to demonstrate compliance with consent obligations.

Following the expiry of the applicable retention period, personal data is either permanently deleted or irreversibly anonymised so that it can no longer be attributed to any individual player.

sotspk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data in transit between your device and sotspk servers.
• Encryption of sensitive data fields at rest, including financial account references and identity document data.
• Strict access controls limiting internal access to personal data on a need-to-know basis, with all internal access logged and audited.
• Regular security assessments and vulnerability testing of the sotspk platform infrastructure.
• Mandatory data protection training for all personnel who handle player data.
• Incident response procedures to address data breaches promptly, including notification to affected players where required by applicable law.

Whilst sotspk takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. Players are also responsible for maintaining the security of their own sotspk login credentials and should report any suspected unauthorised account access to our support team immediately.

As a sotspk player, you hold specific rights in relation to your personal data. sotspk is committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: You have the right to request a copy of the personal data sotspk holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. For basic profile information, you may update your data directly through your sotspk account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You have the right to request that sotspk restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where sotspk relies on legitimate interests as its legal basis, including objection to direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the sotspk support team with your request. We will respond within a reasonable timeframe and may require identity verification before processing your request to ensure we are dealing with the correct account holder.

The sotspk platform is strictly intended for adults aged 21 and above. sotspk does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is a mandatory component of the sotspk account registration and KYC process.

If sotspk becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be deleted as quickly as practically possible, and any associated funds will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that a minor may have registered a sotspk account using your details or otherwise, please contact our support team immediately at support@sotspk.net so that we can investigate and take appropriate action without delay.

sotspk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements. Where changes are material, sotspk will provide advance notice to registered players via email or through an in-platform notification prior to the changes taking effect.

The effective date shown at the top of this policy reflects when the current version was last reviewed and updated. Your continued use of the sotspk platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes to this policy, you should cease using the platform and contact support to close your account.

We encourage all sotspk players to review this Privacy Policy periodically to remain informed about how their personal data is being handled.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by sotspk, please contact our support team using the details below. All data-related enquiries are handled by trained personnel and will be acknowledged promptly.

When submitting a data rights request, please include your registered account username, the nature of your request, and sufficient information for us to verify your identity. sotspk will not process data rights requests from unverified individuals to protect account holders from unauthorised data access.

If you are not satisfied with sotspk's response to a data-related complaint, you may be entitled to escalate the matter to the relevant data protection supervisory authority in the jurisdiction in which sotspk holds its gaming licence.